City Edition scorecard: New York City — CivicTrue
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City Edition
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Every city gets the same scorecard, built from its own open 311 data and grouped by its own local areas.

New York City

January–September 2026, compared with the same months of 2025. Updated November 2026 from the city’s open 311 data.

Requests filed
2,990,283
+11.5%more than 2025
All requests · Jan–Sep 2026
Closed within a week
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−3.6 ptsslower
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Typical wait
3 days
Half of requests closed sooner
Excluding police · Jan–Sep 2026
Still open
120,432
4.0% of requests filed
All requests · Jan–Sep 2026
Districts that got slower
50 of 59
4 got faster, 5 about the same
Community districts · Jan–Sep 2026
Closed within a week:
the city marked the request closed within 7 days of filing.
Typical wait:
the middle value of time from filing to closing.
Still open:
filed Jan–Sep 2026 and not closed when the data was pulled.

Share closed within a week, by month

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Share of requests closed within a week, {{ modeLabelLower }}
Month20252026Change
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Biggest shifts by problem

Share closed within a week. Hollow dot: Jan–Sep 2025. Filled dot: Jan–Sep 2026.

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Closed isn’t the same as fixed.

When the city closes a request, it records what it found. For housing and police requests, many closings end without action on the problem.

Housing complaints (HPD, the city’s housing agency)
Inspector couldn’t get in
30.5% Violations issued
16.9%
Police requests (NYPD)
No violation found
55.2% Summons or arrest
13.1%

Share of closed requests, Jan–Sep 2026.

Neighborhoods

How each of the city’s 59 community districts compares with the citywide figure, Jan–Sep 2026. A community district is one of the city’s planning areas, each with its own community board.

Color districts by

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On small screens the map is shown as a ranked list. Colors follow the same scale: warm is slower than citywide, cool is faster.

All districts, slowest first

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District Closed within a week (dashed line: citywide) Against citywide Since 2025 Requests
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Agencies

Which city agencies sped up or slowed down: the share of requests each one closed within a week, Jan–Sep 2026 against the same months of 2025. All requests, police included.

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2025 against 2026

Share closed within a week. Hollow dot: 2025. Filled dot: 2026. Biggest slowdown first.

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All agencies

Select a column heading to sort. Jan–Sep of each year.
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What “closed” means

When the city closes a 311 request, it records what it found. A request can close quickly without the problem being fixed. These are the outcomes the city recorded for housing and police requests, Jan–Sep 2026.

Closed isn’t the same as fixed. Of closed housing complaints, 30.5% closed because the inspector couldn’t get in; of closed police requests, 55.2% closed with no violation found.

Housing complaints

Handled by HPD, the city’s housing agency. Share of closed complaints.

  • Violations issued
    The inspector found a problem and cited the owner.    16.9%
  • Inspector couldn’t get in
    The inspector came but could not enter, so no inspection was done.    30.5%
  • Every other outcome
    All other results the city recorded.    52.6%

Police requests

Handled by NYPD. Share of closed requests.

  • Summons or arrest
    An officer issued a summons or made an arrest.    13.1%
  • No violation found
    An officer responded and recorded no violation.    55.2%
  • Every other outcome
    All other results the city recorded.    31.7%

Outcomes come from the resolution the agency enters when it closes a request. “Every other outcome” is the remainder after the two outcomes shown.
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Each problem, here and citywide

Share closed within a week, Jan–Sep 2026. Filled dot: {{ d.name }}. Hollow dot: citywide.

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Where it is

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Share this district

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See a problem on your street? CivicTrue doesn’t take service requests. Report it to the city on its own 311 site.

portal.311.nyc.gov